AUSTROCARD for E-Mobility

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full load
of benefits!

Charging your electric vehicles can be so simple

AUSTROCARD grants you access to 16,000 charging stations across Austria.

AUSTROCARD helps you reduce CO₂ emissions even if your fleet still mainly runs on combustion engines, our services have you well prepared for the transition to e-mobility. And the best part: every time you charge, you're not just making an environmentally conscious choice — you're also keeping everything perfectly organized.

Just plug in and go – with AUSTROCARD, you're always one step ahead.

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All benefits at a glance

BENEFITS THAT ELECTRIFY.

Charging infrastructure

AUSTROCARD enables you access to a broad network of e-charging stations - 16,000 charging points throughout Austria.
Standardized billing

You benefit from attractive charging tariffs as well as a clear and transparent billing. All charging processes are clearly summarized in a monthly invoice.
Combined use

Refuel and charge with just one card - the practical solution for companies with a mixed fleet. Keep track of all your energy costs at all times.
Full cost control at all times

Manage your charging and refueling costs easily via the online portal. Business customers benefit from detailed reports to evaluate and optimize operating costs.
A future-proof solution

Use AUSTROCARD for your current fleet and be prepared for the future switch to e-mobility at the same time.
Environmentally conscious on the road

AUSTROCARD simplifies the switch to electric vehicles - helping you actively reduce CO2 emissions.

Don't waste any more time.

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Information about charging

FAQs

Due to different vehicles, plugs and charging stations, the individual steps of the charging process may differ. In our charging instructions, you can find out how to charge your e-vehicle with the Austrocard at different stations.

This depends on the respective vehicle, the charge level of the vehicle battery and the respective charging station. Depending on which charging station you charge at and how strong the battery of your electric car is, the charging process takes different lengths of time. At ultra-fast charging stations, electric vehicles can be fully charged within half an hour.

The batteries of modern electric vehicles do not need to be fully charged or completely discharged. The charging process can be interrupted or continued at any time. The duration of a full charge depends on your vehicle's battery and the power of the respective charging station.

Charging is possible around the clock at many charging stations, but please note that location partners may restrict charging times.

Similar to the conventional refueling process, it should also be a matter of course at the charging station that the charging point is cleared for the next customer once the charging process is complete.

The following factors influence the charging capacity:

Vehicle model - each vehicle has an individual maximum charging capacity. It is also important here whether it is AC (alternating current) or DC (direct current) charging. The station only supplies what is requested by the vehicle.
Connection type AC / DC - You can find the maximum possible output power of a station on site at the station or on our charging network map.
Outside temperature - in winter, the charging speed is often slower if the vehicle's battery has not yet warmed up. Many vehicles have a heat pump installed specifically for this purpose.
SoC (State of Charge) of the connected vehicles - the fuller a battery is, the slower it will charge.
Utilization of the station - Stations with several connections may have a lower output as other vehicles are already charging.

An example: An HPC has four power modules installed. If a vehicle with a low SoC and high power consumption charges, it initially occupies three of these four modules. If another vehicle charges, it will only receive the remaining power via the fourth module. If the first car has now reached a certain percentage of its SoC, the third module is released for the other (varies from brand to brand). How much power the latter can now draw also depends on the charge level of the other battery.

Other restrictions - Vehicle does not request more power from the station due to technical errors or unconscious presettings on the on-board computer (these are usually used to conserve the battery).

Please note that for tariffs that are billed by time, your charges are billed on a per-minute basis according to the charging time and based on the maximum possible output power of the charging point.

No, the same charging card or mobile app access is required to end the charging process as when the charging process was started.

At public charging stations without an integrated charging cable, the cable is locked on the charging station side during the charging process and until the process is actively terminated by the customer. Many electric vehicles also lock the charging cable on the vehicle side during the charging process.

The billing method for charging processes depends on your selected Austrocard tariff: For the Classic and Premium tariffs, billing is based on kWh charged, with the exception of charging stations with time-based billing. Please refer to the details of the respective charging station on the charging network card to find out at which charging stations only time-based billing is possible. With the Time tariff, billing is based on time. The costs depend on how many minutes your vehicle is parked at the station.

Due to the lack of a legal basis and the associated practical problems, a large number of providers are currently billing by the minute. In Austria, compliance with the Measurement and Verification Act (MEG) is generally required if billing is to be based on actual consumption. Performance-based billing by kilowatt hour (kWh) is desirable in any case.

The chargeable charging process begins with your “start command” - directly at the charging station. The charging process only ends when the vehicle is unplugged. Please note that charging can also be terminated automatically by your vehicle, Austrocard has no influence on this. At the end of the charging process, we ask you to leave the respective charging station immediately so that subsequent e-mobilists can also charge.

Each charging station can only provide a certain maximum power. The actual charging capacity depends on a variety of factors. Among other things, how many charging points are used at the respective charging station, what charging power your vehicle requires, etc. are relevant here.